Refund policy
30-day money-back guarantee
We want your family to love Racket Pocket. If you don't, you have 30 days from the day your order is delivered to ask for a return and a refund.
How to return an order
- Email service@racketpocket.com with your order number and the reason for the return.
- We reply within 1 to 2 business days with the return instructions and address.
- Send the item back in its original box, with the rackets and balls included.
Please don't send anything back before contacting us, because returns sent without instructions can't be matched to an order.
Return shipping
If the item arrived damaged, defective or different from what you ordered, we cover the return or send a replacement at no cost. For any other reason, the return shipping cost is paid by the customer and the original shipping fee is not refunded.
Damaged, defective or wrong items
Check your order when it arrives. If something is wrong, email us within 48 hours of delivery with your order number and photos of the item and the package, and we'll make it right with a replacement or a full refund.
Refunds
Once your return arrives and is checked, we email you to confirm. Approved refunds go back to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few more days to show the credit.
Exchanges
We don't process direct exchanges. If you need a different quantity, return the original order for a refund and place a new one.
Order changes and cancellations
Orders can be changed or canceled within 12 hours of purchase. After that the order is already being prepared for shipping, so please wait for delivery and use the return process above.
European Union and United Kingdom customers
If you live in the EU or the UK, you also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day guarantee applies in addition to that right.
Contact
Racket Pocket
3253 Bird Ave, Miami, FL 33133, United States
Email: service@racketpocket.com
Monday to Friday, 9:00 to 18:00 (Eastern Time). We answer within 1 to 2 business days.