Shipping policy

Order processing

Orders are prepared and shipped within 48 hours of payment confirmation, Monday to Friday. Orders placed on weekends or holidays are processed on the next business day. You receive an email with your tracking number as soon as the order ships.

United States

  • Standard Shipping: $9.90, delivered in 5 to 9 business days.
  • Free Shipping: on orders of $49.90 or more, and on any order with 2 sets or more. Delivered in 5 to 9 business days.
  • Priority Shipping: $14.90. Your order is prepared and shipped first. The delivery estimate is the same as Standard Shipping.

Europe and other countries

We ship to Germany, the United Kingdom, France, Italy, Spain, the Netherlands, Poland, Switzerland, Belgium, Sweden, Ireland, Austria, Denmark, Norway, Australia, Canada, New Zealand, the United Arab Emirates, Saudi Arabia and Singapore.

  • Standard Shipping: $12.90, delivered in 10 to 15 business days.
  • Free Shipping: on orders of $99.90 or more, and on any order with 2 sets or more. Delivered in 10 to 15 business days.
  • Priority Shipping: $19.90. Your order is prepared and shipped first. The delivery estimate is the same as Standard Shipping.

Shipping prices are set in US dollars and shown in your local currency at checkout.

Delivery times

Delivery times are estimates counted in business days from the shipping date. Carrier delays, weather, customs checks and peak periods such as Black Friday and Christmas can add a few days. If you are buying a Christmas gift, please order early.

Tracking your order

Use the tracking number from your shipping email on our Track my order page. Tracking can take 24 to 48 hours to show the first update.

Customs, duties and taxes

For orders shipped outside the United States, the destination country may charge import duties or taxes. When they apply, they are the responsibility of the customer.

Wrong address and undelivered packages

Please check your address before paying. If you notice a mistake, email us within 12 hours of purchase. We can't change the address once the order has shipped. If a package comes back to us because of an incorrect address or because it wasn't collected, we contact you to arrange a new shipment, and a new shipping fee may apply.

Lost or damaged packages

If your tracking stops updating for more than 10 business days, or your order arrives damaged, email us with your order number (and photos in case of damage) and we'll send a replacement or refund you.

Contact

Racket Pocket
3253 Bird Ave, Miami, FL 33133, United States
Email: service@racketpocket.com
Monday to Friday, 9:00 to 18:00 (Eastern Time).